Xplor FAQs

  • How do I set up my new MacDonald Island Park online account?
    1. Visit https://rrcwb.perfectmind.com/
    2. Click “Signup”, located above the email & password field. Please note: If you have an active membership or registration at MacDonald Island Park, you may already have an account activation email in your inbox.
    3. Complete all of the required fields. When you are done, click “Create an account”.
    4. You will receive a message directing you to check the email used to create your account.
    5. Open the account activation email, copy your temporary password and click the link to login using your temporary password.
    6. The system will prompt you to create a new password and log in using your new credentials.
    7. You should now be on your “My Info” page where you can add credit card information, family members to your account etc.
    8. Once you have made your changes, click “Save”.
    9. If you are having issues creating your account, please call Guest Services at 780-791-0070.
  • Can I still register over the phone?
    1. Yes, you can call 780-791-0070 during our operating hours to register over the phone with a Guest Service Representative.
  • Do I need an account to view programs?
    1. No. You can view all programs here without having an account or being signed in. You will only be prompted to login or signup for an account when you begin to register for a program, drop in class or reservation.
  • How do I search for a program?
    1. Use the search function on the programs page to look for programs by keywords names, age, day of the week and/or date range. Alternatively, you can navigate through our programs and activities by area of interest.
  • How do I register for a program?
    1. Login to your account at https://rrcwb.perfectmind.com/and select the “Program Registration” tab located on the top navigation bar.
    2. Search for a program by using the categories provided or use the filter options on the left to narrow down your results.
    3. To select a course, click “Register Now”. This will bring you to the course details page.
    4. After confirming the information is correct, click the “Register Now” button to add the course to your cart. You will need to select the family member you wish to register by checking the box next to their name and clicking “Next”.
    5. If the program has already started, you will see both the full price of the course and the pro-rated price that you will be charged. Click “Next” to proceed.
    6. When you are ready to check out, select your payment method. You can add a credit card or pay with your credit card on file.
    7. Review that all information is correct and click “Place My Order”.
    8. A registration confirmation will be emailed to the email address on account.
  • How do I see the programs family registered for?
    • To view, reprint or email your registration confirmation for anyone within your profile, please follow these steps:
      1. Login to your account at https://rrcwb.perfectmind.com/account and select the “My Info” tab located on the top navigation bar.
      2. Select the applicable family member registered in the program.
      3. Scroll down and select the “Schedules” heading which appears after the personal information details. For easier viewing, select the “Switch to List View” to display all current registrations for the client.
      4. Find the program and select the “Actions” link then click “Print”. The registration confirmation document will open and you can select “email or print”
    • You will receive a pop-up notification advising the action was successful
  • How do I recover my password if I cannot remember it?
    1. Login to your Xplor Rec account.
    2. Click “Forgot password” below the password field.
    3. Enter the email address that your account is registered to
    4. Click “reset password”
    5. Check your email account for reset instructions. This email may take up to 10 minutes to arrive.
    6. If you are having issues resetting your account password, please email [email protected]
  • How do I add a credit card/EFT/ACH to my account?
    1. Login to your Xplor Rec account.
    2. You should be on the “My Info” tab located on the top navigation bar. Select the family member you wish to add the credit card information to. You should now be on the “Client record” page.
    3. Search for the heading “Finance Info” located near the bottom of your client profile.
    4. Select “New.”
    5. Select the type of payment method you are added from the drop-down menu under “type”
    6. Complete the required fields.
    7. Ensure “default” is selected, if this will be your primary payment method for account transactions. 
      • Note: if you add it to the primary account, you can share the card to all family members on your account
    8. Select “Save.”
    9. Your payment information is now saved on your client record for future transactions.
  • I have logged in and cannot see my family members.  Do I need to add them?
    • If your account has 2 adults, the other adult may be noted as the primary account holder, and therefore has access to the entire family's profiles. To change you primary adult, please email [email protected].